Information Technology Services

Technology Service Agreement

The John Marshall Law School Information Technology Services department (ITS) provides students with free, limited computer troubleshooting and repair. Due to the limited nature of the support, we cannot guarantee that all problems will be resolved.

Prior to support being performed on any equipment, we request that this service agreement is read and agreed to. Please read the following carefully.

By accepting this agreement, you (user) acknowledge the following: A technician will attempt to install, configure, or troubleshoot the operating system, software and/or hardware on your computer. However, because of possible defects or improperly configured computer software or hardware, not every attempt is successful. The JMLS Information Technology Services Department does no guarantee that the work done on your computer equipment will be successful.

Attempts to install, configure, or troubleshoot operating systems, software and/or hardware have inherent dangers of data or software loss that no amount of care, caution, instruction, or expertise can eliminate. It is your (user) responsibility to back up all important data or software before releasing your computer to us (JMLS ITS) in an attempt to install, configure or troubleshoot the operating system, software and/or hardware on your computer.

The process of installing, configuring, or troubleshooting the operating system, software and/or hardware requires time to complete properly. JMLS ITS will make every attempt to provide you with an estimated time of completion, and to complete the troubleshooting process by that time. By agreeing to these terms, you acknowledge that JMLS ITS may exceed the estimated time of completion in order to complete the troubleshooting process.

Agreeing to these terms acknowledges that you are expressly assuming the risks of the dangers set forth above and that by agreeing to these terms, you hereby forever release the John Marshall Law School and/or its representatives from any legal liability arising from the attempt to install, configure, or troubleshoot the operating system, software and/or hardware on your computer. This release includes, but is not limited to, any loss of data caused by unforeseen negligence of any technician who attempts to install, configure or troubleshoot the operating system, software and/or hardware on your computer or from the loss of use of the computer equipment due to the length of time needed for troubleshooting.

The ITS will make every possible effort to ensure all of your data is kept confidential, safe and intact on your computer.

Resources

Contact Us

Information Technology Services
7th Floor (State Street Bldg.)
Phone: 312.427.2737 ext. 550
Email: helpdesk@jmls.edu

Help Desk Hours
Mon.-Thurs.: 8 a.m.-7 p.m.
Fri.: 9 a.m.-5 p.m.
Sat.: 10 a.m.-3 p.m.
Sun.: Closed