Information Technology Services

How-To Guides

Step by step instructional support resources for common computing practices are documented and posted below.

Students

ExamSoft Installation (Windows Exam Software)
Instructions on installing the Windows based test taking software on your computer

Exam4 Installation (Mac OS X Computers)
Instructions on installing the Mac OS X based test taking software on your computer

Student Email Forwarding
Instructions on how to forward student email to an alternate address

Printing at John Marshall
Printing with your Microsoft Windows and Mac OS X based laptop

Email Client Setup
Instructions and settings on configuring a third-party email client like Outlook, Windows Live Mail or Thunderbird

iPhone Email Configuration (Students)
Configuration settings for receiving email on your iPhone

Android Email Configuration (Students)
Configuration settings for receiving email on most Androids


Faculty and Staff

iPhone Email Configuration (Faculty/Staff)
Configuration settings for receiving email on your iPhone

Outlook Setup for Home Use (Faculty/Staff Only)
How to setup Microsoft Outlook to access your email from home

VPN and Remote Desktop Connection Setup (Faculty/Staff Only)
SonicWall VPN connection from home

Voicemail Quick-Reference Guide (Faculty/Staff Only)
“Cheat-Sheet” for Voicemail and telephone system

Resources

Contact Us

Information Technology Services
7th Floor (State Street Bldg.)
Phone: 312.427.2737 ext. 550
Email: helpdesk@jmls.edu

Help Desk Hours
Mon.-Thurs.: 8 a.m.-7 p.m.
Fri.: 9 a.m.-5 p.m.
Sat.: 10 a.m.-3 p.m.
Sun.: Closed