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ITS Help Desk

Computer running slow? Trouble getting online? Receiving constant pop-ups or unusual messages?

If you've answered yes to any of these questions then you've come to the right place. The John Marshall Law School’s ITS Help Desk provides basic technical support for all personally owned computers that connect to JMLS network. Listed below are descriptions of the support services for personally owned laptop computers.

Help Desk Services

Service Agreement

Download the Technology Service Agreement (PDF)

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Problem Diagnosis

If you are experiencing problems with your laptop, the Help Desk can perform a problem diagnosis on your computer to determine what may be the cause of your laptop’s issues. In many cases, the problems can be resolved through the support services provided by the Help Desk.

The Help Desk may determine that the problems are beyond the scope of our services (listed below), if that is the case, recommendations for authorized support and repair services and probable causes will be provided to you.

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Malware/Spyware/Virus Removal-Scan

If you feel that your computer is infected with a virus please stop by the Help Desk. Warning signs of a virus infection can include, but are not limited to:

• Slow system performance
• Annoying pop-up windows
• A change in system settings like the your desktop wallpaper or web browser's homepage

If you are unsure or have a feeling your computer is infected, please stop by the Help Desk immediately. Virus infections are one of the major forms of identity theft not just for yourself but others who use The John Marshall Law School network.

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Application Installation

The Help Desk can walk you through installing law school specific software, available through the Software Distribution site. This service is available by appointment only.

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Printer Maintenance

The Help Desk is responsible for all standard printer maintenance and toner replacement for office and student printers throughout the law school.

• Copiers
  

  Currently copiers are serviced and maintained under a campus service agreement with Canon Business Solutions. Please call the Help Desk at x550 for any copier related issue.

• Toner Replacement
  

  Call the Help Desk at 312.427.2737 x550 for printer toner replacement.

• Printer/Copier Paper
  

  Call Maintenance at 312.427.2737 x507 to have paper replenished at your location

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Wireless Connectivity

If you are experiencing difficulty connecting to the JMLS wireless network, the Help Desk can assist you with access and authentication issues.

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General Questions

Please contact us if you have any other questions or concerns. We are available via telephone, email or walk up based support.

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Start a Help Desk Ticket

Please fill out this online Help Desk ticket form to get assistance.

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At Home Support

If you require support outside of the John Marshall Law School you may contact any of the following services for assistance: