Information Technology Services

ITS Frequently Asked Questions

Listed below are the most frequently asked questions relating to campus technology. Click on a question to show the answer.

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How do I reset my password?
How do I activate my John Marshall account?
After graduation how long will my account remain active?
How do I check to see how much money I have left in my print account?
How do I add money to my print account?
Which printers produce color copies?
How do I get Microsoft Office?
I have installed Microsoft Office. How do I activate it?
Which antivirus software should I use?
I have received email that I think is spam. What should I do?
I am getting pop-ups on my laptop. What do I do?

Resources

Contact Us

Information Technology Services
7th Floor (State Street Bldg.)
Phone: 312.427.2737 ext. 550
Email: helpdesk@jmls.edu

Help Desk Hours
Mon.-Thurs.: 8 a.m.-7 p.m.
Fri.: 9 a.m.-5 p.m.
Sat.: 10 a.m.-3 p.m.
Sun.: Closed