Information Technology Services
ITS Frequently Asked Questions
Listed below are the most frequently asked questions relating to campus technology. Click on a question to show the answer.
- How do I log into eCommons?
Go to https://ecommons.jmls.edu and enter your username (e.g. firstname.lastname@example.org) and your password.
- My office printer isn’t printing correctly. What do I do?
Please call the Help Desk at 312.427.2737 ext. 550 for assistance.
- Why do I keep getting “Undeliverable” or “Virus Detected” messages from a System Administrator or someone I never sent to?
First, infected messages are almost always NOT from who they claim to be from. This applies to messages addressed to you and (supposedly) from you. Many of the newer viruses and worms will spoof (or forge) your or other people’s addresses. Please keep this in mind. If you receive messages like this, you should ignore the email and delete it.
Second, you may get notices from a virus scanner at another company saying that you sent an infected email. The scanner simply sent this reply to the message’s supposed “sender,” which was almost certainly faked, and your address was used in the forgery. Most mail system administrators have disabled virus sender notification for that very reason, but a few have not (but they should). You can ignore these messages.
Third, you may get a “bounce” message that is the result of a virus. These messages are simply a report from a mail server that a message was undeliverable, and which is sent back to the sender of the message. Often a virus will send itself to a nonexistent address, closed account or the like and the message will bounce to you as the sender. Again, the sender information was a forgery and you did not really send the message. You can ignore and delete these non-delivery reports.
- Why do I keep getting “Undeliverable” messages when I send email to students?
The “Undeliverable” messages are sent back to you because the student you sent an email to cannot receive any more email. That student’s account is too full and cannot accept any more incoming email. If you get this message and you know the student, please ask that student to delete all their unneeded email and to also empty the deleted items.
- My email does not work. Whom I should contact?
Please contact the Help Desk at 312.427.2737 ext. 550 for assistance.
- How do I forward my John Marshall email to another email account?
It is possible to forward your John Marshall email to another email account if that is more convenient for you. A copy of the original email is sent to the other account, while the original email is kept in your John Marshall email box. In order to forward you will have to do contact the Help Desk. All email forwarding must now be done by an administrator.
If you do decide to forward your mail, please remember to periodically clean out your mailbox at school. If your mailbox gets too full, it will not accept any new mail.
- Can students get email from outside the school?
Yes, students can access their email from outside the school by going here.
- I want to set up a POP3 email client like Outlook Express; what to I need to know?
The John Marshall Law School has discontinued support for the POP3 protocol in 2005. For current email settings please contact the Help Desk..