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Microsoft Live@Edu FAQ
Live@edu is the ultimate suite of applications - mobile, desktop and web-based - to help students collaborate and create a community for education. Below are some questions about the Windows Live@Edu service for the John Marshall Law School.
General Live@Edu questions and answers: http://outlookliveanswers.com/
Why are students being transitioned to Live@Edu Exchange Labs?
Is Live@Edu free?
Who administers Live@Edu?
What is my username and password?
I can't login. What should I do?
Where do I log in to access my Live@Edu mail?
What is the message's maximum size (including attachments)?
Can I move my old mail from JMLS to Live@Edu?
Can I forward my JMLS email to another account like Gmail or Yahoo! Mail?
Will Windows Live@Edu support IMAP or POP?
Will Microsoft provide restoration of student emails?
How long will backups be kept?
Do these e-mail accounts ever expire?
Can I check my email using my mobile phone?
How Does Microsoft Live@edu handle spam?
Can I perform message filtering from the webmail interface?
Is there an ability to "trust" and "block" an email address directly from the webmail interface?
Will someone from Microsoft be reading my email?
Will Microsoft have the ability to investigate the accounts that they are providing through the Microsoft Live@edu program?
Does Microsoft share or sell my contact information with third parties?
Why are students being transitioned to Live@Edu Exchange Labs?
We’re moving to Live@edu because it is a greater and more effective service. It will greatly enhance your e-mail experience and provides a reliable service managed on a 24/7 basis.
Is Live@Edu free?
Yes, Live@edu is offered by Microsoft free of charge.
Who administers Live@Edu?
Live@edu Exchange Labs is administered solely by Microsoft.
What is my username and password?
The username is : yourloginid@law.jmls.edu (ex: 5smith@law.jmls.edu)
Password: JmlsXXX , where XXX is your complete numeric student id (ex: Jmls1234567)
I can't login. What should I do?
Make certain that you are entering your temporary login password correctly. The login is JmlsXXX (where the "J" is CAPITAL and XXX is your student ID number)
Where do I log in to access my Live@Edu mail?
To log in to Live@edu Exchange Labs please visit: http://exchangelabs.com/owa
What is the message's maximum size (including attachments)?
Please see the following website: http://help.outlook.com/en-us/140/dd630704.aspx
Can I move my old mail from JMLS to Live@Edu?
Yes. Please visit here for instructions.
Can I forward my JMLS email to another account like Gmail or Yahoo! Mail?
Yes. Please visit here for instructions.
Will Windows Live@Edu support IMAP or POP?
Yes. Please visit here for all IMAP and POP settings.
Will Microsoft provide restoration of student emails?
Once a student has deleted an e-mail, it resides in the trash or recycling folder for approximately one day or more. After that, the e-mail is deleted from the servers and cannot be restored.
How long will backups be kept?
No backups are kept.
Do these e-mail accounts ever expire?
The account owner must login at least every 180 days to keep inbox messages. However, the account itself will remain, and the inbox will generate anew on the user’s next authentication.
Can I check my email using my mobile phone?
Yes. There are a three ways to check your Windows Live Mail using an Internet-enabled mobile phone:
* Using a mail client on your phone
* Using your phone's web browser
* If your mobile device supports Exchange ActiveSync
How Does Microsoft Live@edu handle spam?
There are a number of methodologies to combat spam on the Windows Live Mail platform. SmartScreenTM Technology learns to detect spam based on you reporting spam in your inbox. SenderID Framework matches the sender's email address against their IP address to protect against spoofing. About 95% of all spam and 99% of image-based spam are blocked. While spam traffic has increased 40% across the Internet, Exchange Labs spam is down 80% over the past year thanks to the work of our spam-fighting team and technologies. If using the web interface, all e-mail undergoes a virus check/scan. However, since the anti-virus tools are server side, this does not apply if you use POP.
Can I perform message filtering from the webmail interface?
Yes, absolutely. This capability is available under the option setting process for each individual email user in the web interface. We also comment that because of our rich client support through Windows Live Mail or Outlook the user also has access to the additional capabilities provided by those clients.
Is there an ability to "trust" and "block" an email address directly from the webmail interface?
Yes. We support allowed and blocked users in our interfaces via the web and also in rich clients such as Windows Live Mail and Outlook.
Will someone from Microsoft be reading my email?
No, Microsoft will not read your email. See Microsoft's statements on this at http://privacy.microsoft.com/en-us/default.aspx and http://privacy.microsoft.com/en-us/fullnotice.aspx. While an automated process indexes your email content for fast search retrieval, no humans at Microsoft will be looking at your email.
Will Microsoft or JMLS have the ability to investigate the accounts that they are providing through the Microsoft Live@edu program?
By opening and using your account, you agree and consent that The John Marshall Law School may access your account for administrative and other purposes such as password resets and compliance with university policies governing this service. This may require Microsoft to access and disclose to The John Marshall Law School any information stored within the account.
Does Microsoft share or sell my contact information with third parties?
No, we don't share or sell any contact information unless you opt in. This is covered in Microsoft' comprehensive privacy and disclosure policies which are available not only to Microsoft Live@edu participants but to all users of Microsoft's online services. See www.microsoft.com/privacy
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