Voice, Data and Instructional Services

The ITS department, in conjunction with Media Services, is responsible for for all campus telecommunications, wired and wireless network connections and classroom technology.  We aim to provide a reliable and productive technical experience for all students, faculty and staff.

Wireless Internet
Telephones
Emergency Notification System (ENS)
Media Services & Classroom Technology
Media Services FAQ

Wireless Internet is provided throughout the entire John Marshall Law School for anytime continuous access.  Below you will find frequently asked questions and answers about the wireless network.

I am unable to connect my laptop to the wireless network.  Where can I go for assistance?
What do I need to do to connect to the wireless network?
What is Viatuta by Cloudpath?
What does Viatuta by Cloudpath do?
What are the minimum requirements needed to run Cloudpath?
I have a Mac.  Can I still get online?
I already ran the Cloudpath tool but cannot get online.  Now what?
Do you have any documentation or step-by-setp instructions on how to setup Cloudpath?

I am unable to connect my laptop to the wireless network.  Where can I go for assistance?

You man contact the Help Desk for assistance.

What do I need to do to connect to the wireless network?

To protect student, faculty and staff wireless computers, John Marshall has utilized a tool called Viatuta by Cloudpath. A walk through can be found here.

What is Vituta by Cloudpath?

Cloudpath is a utility that configures the security settings on your device in order for you to use the John Marshall wireless network. The Cloudpath application ensure that all users logging into the computer network have sufficient virus protection and system updates installed.

What does Cloudpath do?

The Cloudpath software performs the following functions:

• Requires user authentication to the computer network
• Validates whether the user’s computer connecting to the network meets the minimum security standards
• Prompts the user to take corrective action to meet the minimum security standards
• Configures the computer internet security settings to match our 802.11x standard for wireless security. 
• Allows access to the network once the user’s computer is validated.

What are minimum requirements needed to run Cloudpath?

• Windows operating systems from Windows XP and higher are supported along with Mac OSX 10.4 and higher.
• You must have your operating system up to date and have automatic updates enabled.
• Anti-virus software must be installed; for a list of approved A/V software please contact the Help Desk.
• Anti-virus software must be licensed and up-to-date

I have a Mac. Can I still get online?

Yes. Macs will be required to run Cloudpath as well.

I ran the Cloudpath tool but cannot get online.  Now what?

Do you have any documentation or step-by-setp instructions on how to setup the JMLS Wifi?

ITS provides several step-by-step guides for common resources and technical services at John Marshall.  Please see the How-To-Guides.

Telephones

 We have a new employee starting. What should we do?
How do I get a new phone?   
I need a conferencing phone, is one available?
How can I get a number directly accessible from outside?
Why has my phone stopped ringing?  
My message light came on but I didn't hear my phone ring, what happened?
My speaker light is flashing, how do I make it stop?
Is there a printable command sheet for the Shoretel phone system (Cheat Sheet)?
I accidentally deleted a message, can I get it back?   
How do I make a conference Call?
Is call waiting available?
How do I transfer a call?
How can I redial the last number dialed?
Can I setup call forwarding?
Can I send call directly to Voice Mail? 

We have a new employee starting.  What should we do?

For the fastest service, please fill out the information in this email. Or you may contact the help desk at 312.427.2737 x550. Please have the following information handy: Room number, full employee name, department name, do they need a new phone and extension, are the replacing a previous employee, if so, who?

How do I get a new phone?

Please have your department head email the help desk requesting a new extension, including who the extension is going to belong to, where it needs to be installed and for how long the phone will be in use. Please submit request at least 48 hours in advance.

I need a conferencing phone, is one available?

Yes. Anyone using a conference room, may request a conference phone be set up beforehand. Please send an email to helpdesk at least 24 hours in advance with the time and room number of your event. We have two conference phones available. One is a tailored for small group conference calls and the other for webinar type situations.

How can I get a number directly accessible from outside?

These numbers are generally reserved for specific uses such as fax machines and published numbers. If there is a valid need and one is available, they will be given out to individuals. Otherwise a regular extension will be assigned.

Why has my phone stopped ringing?

Most of the time this is caused by accidentally forwarding your calls or enabling the send calls to voicemail features. To disable these features, lift your handset, hit mode and then #1 to put it in standard call handling mode and hit ok. Also make sure your ringer volume is turned up. If your phone is still not ringing, call helpdesk at 312.427.2737 x550.

My Message light came on but I didn't hear my phone ring, what happened?

There are two causes for this. You may have accidentally hit the send calls or forward features as discussed above or the caller was already in the voicemail system. If an employee replies to a message you left on their voicemail or the simply recorded a message for delivery to you, the phone will not ring but your message waiting light will turn on.

My speaker light is flashing, how do I make it stop?

The most common cause is there is a voicemail waiting for you. On the phone there should be a button for voicemail, press the voicemail button and you will be prompted to enter your PIN.

Is there a printable command sheet for The Shoretel phones (Cheat Sheet)?

Absolutely, ITS recommends keeping this by your phone for reference. You may pickup a copy from the helpdesk.

I accidentally deleted a message, can I get it back?

Sort of,  messages that have been deleted from the voicemail system from can be retrieved from the trash inside Shoretel Call Manager. By going into Shoretel and  clicking the Voicemail tab. You should see it in your deleted items. They only reside here for approximately 20-60 minutes before being permanetly deleted.

How do I make a conference Call?

When you are speaking to one individual and you wish to talk to a second individual at the same time, depress the conference button, after a moment you should hear a new dial tone, dial the extension or outside number of the second individual. Once the second individual has answered, press the conference button again to join all parties.

Is call waiting available?

When you are speaking to one individual and you hear two medium-high tones indicating you have another call, tell the first individual you are putting them on hold, depress the hold button, and press the hold button again to be connected with the new caller.

How do I transfer a call?

When you wish to transfer a caller to another extension or number, press the transfer button, dial the extension or phone number and then press transfer again. The call will be transferred you may now hang up.

How can I redial the last number dialed?

To redial the last number you called, pick up the handset and press the redial button.

Can I setup call forwarding?

When you intend to away to be away from your office for some time, you have the capability to transfer your incoming calls to another extension. In Shoretel Call Manager click the orange Shoretel icon in the top left, select call handling, select configure call handling. When the settings menu comes up select out of office and then select Forward calls: Always. One that mode has been selected, make sure you edit the destination to whatever extension you would like the calls to go to. Calls will now ring at the new extension.  PLEASE REMEMBER TO CANCEL THIS FEATURE WHEN DONE.

Can I send call directly to Voice Mail?

To send calls directly to voice mail and prevent your phone from ringing, In Shoretel Call Manager click the orange Shoretel icon in the top left, select call handling, select the out of office mode.
PLEASE REMEMBER TO CANCEL THIS FEATURE WHEN DONE.

Emergency Notification System

The John Marshall Law School offers each student, faculty and staff member the opportunity to sign up for our voluntary Emergency Notification System (ENS).  Once you sign up for ENS, the school can send text messages to your cell phone with timely information about emergencies.  You can also receive urgent voicemails to your cell phone though ENS.  Additionally those who sign up can opt to receive these alerts via e-mail; these alerts would only be sent for critical events.

CLICK HERE TO ACCESS THE ENS SYSTEM

Media Services & Classroom Technology

The following information outlines the availability of technology in individual classrooms throughout the law school.  For more information you may contact Media Services directly.

Room	Audio	Video	Computer	Projector	Screen	Document Camera	DVD & VCR Playback
Court Room	No	Two cameras installed for videotaping trial competitions	No	No	No	No	No
200	Podium mic, clip on wireless mic, handheld wireless mic, 5 table mics, CD player	No camera	No	No	Yes	No	No
201	Podium mic, CD player	No camera	No	No	No	No	No
216	Podium mic	No camera	No	Yes	Yes	No	No
3E	Mic hookups available in room	No camera	No	No	No	No	No
300	Podium mic, clip on wireless mic, handheld wireless mic, 5 table mics, cd player	No camera	No	No	Yes	No	No
Room	Audio	Video	Computer	Projector	Screen	Document Camera	DVD & VCR Playback
403	Table mic	No camera	No	No NOTE: this room is undesirable for projection	No	No	No
409	Table mic	No camera	No	Yes	Yes	No	No
413	No	No camera	No	Yes	Yes	No	No
428	No	No camera	No	Yes	Yes	No	No
503	Podium mic,  sound from Laptop, DVD, and VCR amplified	Camera & recorder installed in back of room	No	Yes	Yes	Yes	Yes
522	Sound from laptop amplified	No camera	No	Yes	Yes	No	No
526	Sound from laptop amplified	No camera	No	Yes	Yes	No	No
527	Sound from laptop amplified	No camera	No	Yes	Yes	No	No
528	Sound from laptop amplified	No camera	No	Yes	Yes	No	No
529	No	No camera	No	Yes	Yes	No	No
530	Sound from laptop amplified	No camera	No	Yes	Yes	No	No
531	Sound from laptop amplified	No camera	No	Yes	Yes	No	No
532	Sound from laptop amplified	No camera	No	Yes	Yes	No	No
Room	Audio	Video	Computer	Projector	Screen	Document Camera	DVD & VCR Playback
1100	Instructor's mic, Computer and VCR sound Amplified	No camera	PCs are installed at the instructor's table & at students' tables	Yes	Yes	No	VCR - yes, DVD can be played in computer
1101	Sound from Laptop amplified	No camera	No	Yes	Yes	No	No
1102	Sound from Laptop, DVD, VCR, and PC amplified	No camera	PC is installed in podium & laptop can be set up	Yes	Yes	Yes	Yes
1103	Sound from Laptop amplified	No camera	No	Yes	Yes	No	No
1105	Sound from Laptop amplified	No camera	No	Yes	Yes	No	No
1200A	Podium mic, 2 wireless mics & 6 table mics, Sound from Laptop, DVD, and VCR amplified	2 cameras installed for videotaping programs	No	Yes	Yes	Yes	Yes
1200B	Sound from Laptop amplified	No camera	No	No	No	No	No
1202	No	No camera	No	No	No	No	N

 

Media Services Frequently Asked Questions (FAQ)

Who can make a reservation to videotape a class?
What are the reasons Media Services will videotape a class?
Can students request a class to be taped?




Who can make a reservation to videotape a class?

A faculty member must make the request.  He or she can contact Media Services at 312.427.2737 x498 or at jmlsmediaservices@jmls.edu

What are the reasons Media Services will videotape a class?

We will tape a class if:

1) Student is having a medical procedure.

2) Student has a death in the family or must care for a sick family member.

3) Professor schedules a makeup class.

4) Professor schedules student oral practice taping. See Jodie Needham in the registrar's office first to get a room assignment.

5) If professor agrees to tape for other reasons, we will provide an audio recorder, if available, and the professor will have to operate the recorder during the class.

Can student's request a class to be taped?


No, the professor must call or e-mail us with his or her approval that the class may be taped.  This is to make sure that all parties understand that the professor knows why a class is being taped, that there will be a taping during the class, and that due to a taping request there will be a video camera cart in the room.

Media Services needs the professor's approval so that we can be sure that we are putting the camera in the right room at the right time/day and that we have all the detailed information as to the class title, number of copies to be made, whether or not the tape is to go to the library, to the professor, to the student directly, or a combination of these.

Media Services needs the professor's approval because it is the professor's decision whether or not to tape a class; it is not a decision that the student makes.